Warranties

Manufacturer Warranty Plans

All of the massage chairs we carry are backed by a minimum of a 3 year limited manufacturer warranty. Extended warranty plans are available for an additional cost, or may be included for no additional cost on select models. Warranties are automatically registered through the manufacturer and no action is required to activate it.

3 Year Limited Warranty

  • This warranty explicitly covers all parts, labor and framework of the chair.
  • This warranty includes labor costs for the first year at no cost to the customer.
  • This warranty includes parts costs for three years at no cost to the customer.
  • Structural Framework on select products carries for three (3) years.

1 Year Extended Warranty (4 Yrs. Total)

  • This warranty explicitly covers all parts, labor and framework of the chair.
  • This warranty includes labor costs for two (2) years at no cost to the customer.
  • This warranty includes parts costs for four (4) years at no cost to the customer.
  • Structural Framework on select products carries for four (4) years.

2 Year Extended Warranty (5 Yrs. Total)

  • This warranty explicitly covers all parts, labor and framework of the chair.
  • This warranty includes labor costs for three (3) years at no cost to the customer.
  • This warranty includes parts costs for five (5) years at no cost to the customer.
  • Structural Framework on select products carries for five (5) years.
What's NOT Covered:
  • Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism.
  • Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.
  • Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances and power surges.
  • Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.
  • Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
  • This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.
  • Softening/hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.
  • Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of fabric are identical.
  • The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
  • Products used in commercial or corporate settings.
  • Products purchased from unauthorized retailers.
Warranty Limitations & Exclusions:

Warranties are non-transferable, and do not cover any damage or loss caused by: use in a commercial or corporate setting; failure to follow operating instructions; Electrical disturbances and power surges; dropped product; including but not limited to remote controls; Damage resulting from improper use or maintenance; vandalism; environmental conditions; exposure to environmental conditions (rust, corrosion, sand, dirt, wind, hail, earthquake, tornado, fire, flood); loss of use during the period that the product is being repaired; products purchased from unauthorized resellers; alterations or modifications of original condition; theft; neglect; unauthorized repairs; loss of power.

Damage that occurred due to shipping and handling does not constitute a defect under this warranty. Fading, wearing, and the pilling of fabrics does not constitute a defect under the warranty. Failures of attach points such as stitching, Velcro, and zippers do not constitute a defect under this warranty. Under no circumstance shall Titan Chair, LLC or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, etc.), even if any party has been advised of the possibility of such damages.

Warranties are only valid within the 48 contiguous United States and Canada, provided the equipment has been operated according to the instructions accompanying it. All warranties begin on the DATE OF PURCHASE. Titan Chair, LLC, at its sole discretion, will repair or replace any defective part within a reasonable time frame.

Need service on your chair?

Please contact Osaki/Titan at 888-848-2630, by email at service@osakititan.com, or get in touch with us to open a service ticket on your behalf.